Effective Date: 31 March 2026

1. Introduction

Ubrix Ltd (“we”, “us”, or “our”) is a company registered in England and Wales under company number 15136854, with a registered office at 4 McMillan Close, Saltwell Business Park, Gateshead, United Kingdom, NE9 5BF. This Refund Policy sets out the terms under which refunds or credits may be issued in connection with your use of our platform and Services.

By subscribing to our Services, you agree to the terms of this Refund Policy. This policy should be read alongside our Terms and Conditions, which govern your use of the Ubrix platform.

2. Nature of Our Services

Ubrix provides a business-to-business (B2B) software-as-a-service (SaaS) platform on a subscription basis. Our Services are provided to commercial customers, not consumers. As such, the Consumer Contracts Regulations 2013 and associated statutory consumer cancellation rights do not apply to subscriptions entered into by businesses.

All subscriptions are governed by the terms agreed at the point of purchase, including any applicable Order Form or Subscription Schedule.

3. Subscription Fees

Subscription fees are charged in advance for the relevant billing period, whether monthly or annual. In the ordinary course, subscription fees are non-refundable once the billing period has commenced, except as set out in this policy.

We do not offer refunds for partial months or partial years of use where a customer chooses to cancel or reduce usage part-way through a billing period.

4. When a Refund May Be Issued

We will consider issuing a full or partial refund in the following circumstances:

• You have been charged incorrectly due to a billing error on our part, in which case we will refund the overcharged amount in full.
• You cancel your subscription within 14 days of your initial purchase date and have not made material use of the platform during that period. This 14-day window applies to new subscriptions only and does not apply to renewals.
• The platform has experienced a verified, sustained outage or material service failure attributable to Ubrix that has significantly impaired your ability to use the Services, and we have been unable to remedy the issue within a reasonable timeframe. In such cases we may, at our discretion, offer a pro-rata credit against future subscription fees rather than a cash refund.
• We discontinue the Services entirely during your active subscription term, in which case we will issue a pro-rata refund for the unused portion of your prepaid subscription.

5. Renewals

Subscriptions renew automatically at the end of each billing period unless you provide written notice of cancellation at least 30 days before the renewal date. Refunds will not be issued for subscription fees charged following automatic renewal where adequate notice of cancellation was not provided.

If you believe you have been charged for a renewal in error, please contact us within 14 days of the charge and we will investigate.

6. Implementation and Onboarding Fees

Fees paid for implementation, onboarding, or professional services are non-refundable once work has commenced. If you cancel prior to commencement of any agreed implementation work, we will refund any fees paid for that work in full, less any reasonable costs already incurred.

7. How to Request a Refund

To request a refund, please contact us in writing at info@ubrix.co.uk with the following information:

• Your company name and account details
• The invoice number or transaction reference
• The reason for your refund request
• The amount you believe is due

We will acknowledge your request within 2 business days and aim to provide a decision within 10 business days. Where a refund is approved, we will process it to the original payment method within 14 days of the decision.

8. Disputes

If you dispute a charge, please notify us within 30 days of the invoice date. We will work with you in good faith to resolve any billing disputes promptly. Raising a dispute with your payment provider or bank before contacting us directly may delay resolution.

9. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our Services following any update constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions about this Refund Policy, please contact us:

• Email: info@ubrix.co.uk
• Post: Ubrix Ltd, 4 McMillan Close, Saltwell Business Park, Gateshead, United Kingdom, NE9 5BF